FAQs
Our travelers most
Frequently Asked Questions
General Questions
For the most part, no, I don't. I don't charge any fees if I am booking a vacation package for you. However, if you are doing a mystery trip, then there are fees for that service. (see mystery trip FAQ below)
The only cost that you will have upfront after our initial consultation is a “Plan-To-Go” deposit.
After your initial consultation and we have decided to work together, you will receive an invoice you can pay online for the Plan-To-Go-Deposit of $100. Once you book with Wanderland Escapes your Plan-To-Go-Deposit will be applied to the booking. Making it fully refundable to you.
Should you decide to not book with me and book elsewhere after receiving personalized quotes and/or services, the Plan-To-Go-Deposit will become non-refundable and retained by Wanderland Escapes, LLC.
I do understand that family emergencies arise, and life happens. If this is the case, just communicate with me. I will work with you. I can always hold onto your Plan-To-Go Deposit for a future vacation with you if you need to postpone. Depending on circumstances it can sometimes be refunded.
I understand that a lot of clients do some checking of prices and may continue to do so as I prepare your quotes. However, there are a LOT of “shiny, red objects” out there and it’s easy to get sucked in.
Please, do me a favor. If you find a better price, bring it to me and let me check it out. This way I can take a look into the details, tell you if it’s the exact same options, and assess if it is a true apples-to-apples comparison. Many times these "cheaper options" have horrible flight schedules (8 hour layovers) and the room type has a view of the garbage cans. So be sure to go through the motions and pick exactly the same options to see if they are just tricking you into thinking it's cheaper.
If it is in fact the same options for a cheaper price, communicate that with me and give me the opportunity to price match. 99% of the time I can do just that!
Unfortunately not. I can however enter your loyalty numbers into your reservation before you travel. If you want to use your points or rewards to pay for the flight or the hotel, you’ll have to book those yourself through your points programs.
I understand that life can throw us a curveball. Hello Covid!
I will do everything I can to accommodate you if life events force you to have to cancel or reschedule.
As most travelers know, many airlines and hotels do not refund, nor are we able to refund any cancellation fees if this happens. I strongly suggest having travel insurance added to your booking for this very reason. We can discuss insurance options and pricing during the quoting process.
Yes! I use a secure processing system that encrypts each card payment. Since it also doesn’t store your credit card information, I would need to have your credit card payment captured again for each booking.
Yes! If you have multiple people on one itinerary, or need to use different credit cards for different amounts, I can accommodate separate credit card payments.
Yes!
One of the best things about booking with a travel advisor is that we can accept payments on your booking.
How it works is that you'll need to pay a deposit (amounts vary) to book the reservation. Then you have a period of time until the final payment is due. Depending on how far out you book your trip, you could have several months to make payments towards your booking.
If you need a little extra help, there is also a company I work with that is basically a loan to pay for your travel plans, and then you can make payments to them according to their terms.
Yes, I will help you with flights if you are booking a vacation package with me. If you only need airfare and nothing else, I do not do those types of bookings.
There is too much liability with airfare only bookings, and the fact that they do not pay any commission to me for my time to book them and maintain them for you.
NOTE: I may make exceptions if you are a long time client, but there will be a fee for that service.
Mystery Trip FAQ
That's a really good question! However, I’m not going to tell you! Not until the day you depart at least. If I did, it would ruin the whole surprise and the excitement of a mystery trip!
Everything is based on your answers to the survey. I am confident, based on your answers, that I will be able to create the perfect itinerary for you.
The more thorough you fill out the survey (your likes, dislikes, what activities you enjoy, where you have been before, etc.) the more I have to work with to create an awesome trip for you!
I will mail you a package about a week before your departure date.
The reveal package includes a personalized travel guide for things to do and see, airline confirmation numbers, hotel information, and of course a page that tells you your destination! It's entirely up to you if you can wait a few days or not open it. I ask that you don't open it until the day you are leaving so it doesn't spoil the surprise!
About a week before the departure date of your trip, I'll email you with important information for your trip. Such as what the weather should be like, if you need to dress for cold or hot weather, or if there are any specific items you should bring such as a swimsuit or hiking boots.
If you're flying, I always include what time to be at the airport so you don't miss your flight!
I like to stay on top of communication with my clients as much as possible. However, sometimes the mail or mother nature has other plans. If you haven't received your destination package at least one day before your departure date, please give me a shout. I will email you everything you need to know so you don't miss anything!
That is entirely up to you! You pick your budget and I will create a customized trip that's within your selected budget.
Just be realistic with your budget and the amount of people it needs to serve. If you only have a $1,000 budget for two people and want to travel internationally, it's not realistic.
Your budget determines your destination, how you get there, and where you'll stay. Keep in mind that traveling on major holidays will cost extra, and traveling in off seasons will get you the most bang for your buck!
I want travel to be an option for every budget, so I do my best to make it happen for you!
My services will include:
Transportation
Such as airfare or train fare. Unless you booked a road trip itinerary, then you are responsible for driving your own vehicle.
Hotel
I will book you a hotel, bed and breakfast, etc. based on your preferences in your survey. Keep in mind that all accommodations I book with are non-smoking rooms.
Activities
Sometimes I book activities I know you’ll enjoy, such as tickets to a show, sporting event, etc. to enjoy while you're at your destination. This too is all based on your survey answers.
PLEASE NOTE:
We do NOT cover gas for your car for road trips or for rental cars. Food or transportation to and from the airport may or may not be covered depending on options available. Please be sure to create your own budget to cover these items, since your initial budget with us does not cover these things.
Unfortunately not. If we did this, then you could log into your account, or receive emails about your upcoming trip and it would spoil all the fun!
The good news is that most places allow you to add your loyalty numbers when you arrive and after your trip, so you will still be able to get the points from them at that time.
Yes! Please include them, along with their likes and dislikes in the survey. Knowing about your kids can help me make sure to add in some fun things they will enjoy also. Keep in mind if your child is under 2 years old, they can travel free (via airplane) if you’re willing to allow them to be a lap child. However, you may want them to have their own seat on the plane. Just let us know in the survey.
Yes, I can! If you have a large group, please email me so I can send out the survey to everyone individually to cater to everyone's enjoyment. Also, if everyone is paying separately this helps keep things organized. Don't hesitate to contact us with group bookings.
Yes. I have a $100 service fee for the mystery trip service. There is a LOT of research required for these trips, and this fee covers my time and research.
Do you have a question we didn't answer?
I would be more than happy to answer any other questions you may have.
